Refunds & Returns

Overview

At CallCovers, we want you completely satisfied with your phone and tablet cases. Here’s our returns and refund process.

1. Return Eligibility

1.1 Items Eligible for Return

Items may be returned within 30 days of delivery if:

• Unused and in original condition
• Original packaging is intact
• All accessories included
• No signs of wear or damage
• In resaleable condition

1.2 Non-Returnable Items

• Cases that have been used or installed on devices
• Opened or damaged packaging
• Items missing accessories
• Custom or personalised cases
• “Final Sale” items

2. Return Process

Step 1: Email support@callcovers.com within 30 days with order number, device model, photos, and reason for return.

Step 2: We review within 5-7 business days. Approved returns receive shipping instructions.

Step 3: Ship securely in original packaging with your order number.

Step 4: We inspect and process refunds within 14-21 days of receipt.

3. Return Shipping

3.1 Who Pays?

• Defective cases: We provide prepaid return label
• Wrong device model: We provide prepaid return label
• Customer changed mind: Customer pays return shipping
• Damaged in shipping: We provide prepaid return label

3.2 Shipping Timeline

International returns take 30-60 days to arrive plus 14-21 days to process.

4. Refunds

4.1 Refund Timeline

• Inspection: 5-10 business days
• Processing: 14-21 days
• Bank transfer: 5-10 additional days
• Total: 30-45 days

4.2 Refund Amount

• Full product refund
• Original shipping NOT refunded
• Return shipping NOT refunded

4.3 Refund Method

Refunds are issued to your original payment method. Allow 5-10 working days for funds to appear in your account.

5. Exchanges

Exchange unused cases within 30 days for different device model or colour at same price. Email us with order number and desired replacement.

6. Defective Cases

Report within 7 days of delivery with photos of the defect. We’ll provide full refund or free replacement.

7. Wrong Device Model

If we sent the wrong device model, contact us immediately. We’ll arrange free return and send the correct case at no charge.

8. Missing Items

Contact within 48 hours with photos. We’ll investigate and send replacement or issue refund.

9. Contact Us